Integrity & Security
Earning your trust and confidence is a primary goal at Stetson Poker
We aim to make everyone feel 100% comfortable playing poker at our tables and have taken all the necesary steps to ensure your experience is a safe and secure one. We have incorported the industries best True and audited Random Numbers Generators (RNG) to gurantee game integrity and implemented accounting systems to akkow you, the valued player to view transactions and game histories at anytime durring your play with us. From the moment you download and through every course of connection to the games you are protected by 128 - bit SSL technology thats not only tested weekely but audited for 100% failsafe quality.
Also in place is the most advanced combination of analysis tools and expert vigilance to provide the online gamings most effective shield against player fraud and/or loss.
Confidentiality
All information received from you is held in the strictest confidence. Your information will never be shared with anyone except where required by law. View the privacy statement.
Game Integrity
Stetson Poker uses combination of automated and human monitoring tools to identify and prevent any irregular play patterns or incidences of collusion between players, thus ensuring fair gaming and a pleasant, honest playing environment. Advanced algorithms industry experts are set to trigger system events should any such patterns be identified; all gaming activity is recorded by the system to aid investigation. Player collusion is something that all players dislike and is a form of cheating whereby two or more players are working as a team to gain an unfair advantage over other players.
Stetson Poker has a of a team of experienced Poker professionals utilizing a sophisticated monitoring system that automatically detects suspicious play patterns at our tables. Players using Tridx's software can be assured that the game includes a sophisticated suite of analysis tools used extensively, and these tools, together with trained observers/surveillance executives working 24/7 will keep cheats where they belong - well away from our games!! If there are any cheats out there - we are watching you and will have no hesitation in excluding you from the game, and sharing your name with other operators.
Although we will always adopt an "innocent until proven otherwise" policy, the intricate play-pattern analysis and corresponding game behaviour will create the necessary information needed to arrive at accurate conclusions. Depending upon the seriousness of the overall findings, players may be asked to provide valid explanations for their suspicious behavior or, in more extreme cases, we reserve the right to remove players from the site.
Cheats and Fraudulent Activity
Any information gathered about known cheats, colluders or others guilty of fraudulent activity will be distributed to other on-line gaming sites and, where appropriate to regulators and government authorities in the jurisdiction of the player(s) involved.
Innocent players, the victims of such activity, will be treated with sympathetic concern. We encourage any player who believes he or she has been cheated, to report the offender (in complete confidence) by email to abuse@stetsonpoker.com Complete records and a history of every hand are maintained at all times, and such records can be easily accessed and reviewed.
For further questions on any of our services please contact us at the following:
| General Information | info@stetsonpoker.com |
| Promotions, Bonuses and Specials | bonuses@stetsonpoker.com |
| The Games | games@stetsonpoker.com |
| Our Tournaments | tournaments@stetsonpoker.com |
| Deposits and Withdrawals | cashier@stetsonpoker.com |
| Disputes and Refunds | refunds@stetsonpoker.com |
| Affiliate Program | affiliates@stetsonpoker.com |
| Report SPAM abuses | webmaster@stetsonpoker.com |
| Your Marketing Inquieries | marketing@stetsonpoker.com |
| For General Support Requests | support@stetsonpoker.com |
