It occasionally occurs that due to reasons beyond our players' control, they are unable to act on their hand in time. At Stetson Poker, if a player has invested money in a hand and becomes disconnected, he or she will be placed "all-in". A player who is placed "all-in" is treated as though he or she does not have any chips remaining to carry out the hand. The player is still eligible for the portion of the pot to which the player would normally be entitled. All further betting takes place in a side pot, to be contested by the remaining active players.
A player is allotted 25 seconds to
act in fixed limit games and 35 seconds in big bet games. A warning
message is displayed in the chat box when there are 15 seconds left
to act. If there was a disconnect and a player returned before the
timeout, he or she receives at least 10 seconds to act.
If a player failed to act within the
allotted time while being connected, the hand is folded by the system.
The game I wish to join is
full. What should I do?
If a game is full, you can put your name on the
Waiting List for that game. When a seat in the game becomes available,
the first person on the Waiting List will have the first right of
refusal for that seat.
The other option you have is to take a seat at an
empty table of that limit and game. Often, empty tables fill up quickly
once a player takes a seat.
What is the minimum buy-in?
The minimum buy-in at all limits is ten times the
minimum bet for the game. For example, in a $1/$2 game, the minimum
buy-in is $10.
What is a "rake"? How much is the Stetson Poker rake?
Stetson Poker is an Internet poker room, not a casino. That means you never play against the house, only other players. Stetson Poker receives compensation by taking a "rake", a small amount from each pot. This rake from the pot never exceeds $3. At the lower limits, Stetson Poker takes a smaller rake. Please see our rake page for exact rake information.
There is no rake in play money games.
How do I know how much
money is in the pot?
At any Stetson Poker table, the full amount of the pot, including all current bets, is always displayed numerically above the dealer's tray. Also, at the end of every betting round, all bets are collected in the middle of the table, and converted into higher denomination chips so you can easily see the pot's total value.
Does the software
allow me to muck the winning hand?
No, it doesn't. If you play your hand to the showdown
and you hold the winning hand, it will be always automatically shown.
This feature protects you from accidentally mucking a winner.
How do I request a hand
history? How many hand histories can I request?
Click on the dealer tray and select "Request
hand history". You can request up to your last 200 hands, your
hand histories for a period of time, all the hands you played in a
tournament, or any specific single hand. Note however that we do not
archive play money or freeroll tournament hand histories, and as such,
these hands are not available to be requested.
You can also request a hand history from the Stetson Poker lobby. From the Request menu, choose Hand History.
How do I request
my play statistics?
Click on the dealer tray and select "Request
statistics". You can request statistics for any number of your
most recent hands, or even the all-time statistics for your account!
You can also request statistics from the Stetson Poker lobby. From the Request menu, choose Statistics.
What are FPPs? How can
I use them?
Frequent Player Points are points you earn by playing raked hands on our site. They are used in conjunction with our promotions, which have in the past included the World Series of Poker Millionaire's Quest and the World Championship of Online Poker.
I see a little "N" underneath some players
images...what is this?
This indicates that you have made a note about this
player in the past, and it is stored for your viewing.
CHAT:
What are your chat rules?
We do not permit profane, vulgar, or abusive/insulting
chat in our chat windows. We do have a feature by which certain profane
words are asterisked out; this filter can obviously be worked around
in a variety of ways. If a word is filtered, it is not acceptable
on our site, and to work around this filter is grounds for chat revocation.
What should I do if someone
is abusing the chat feature?
Stetson Poker does not tolerate abusive or obscene language at the tables. Please report any offensive chat to support@stetsonpoker.com We encourage players to help us be our eyes and ears. Although we monitor the tables as much as possible, the cooperation of our players is a critical part of making Stetson Poker a fun experience for all. Please do not engage in retaliatory chat; this will only likely result in both user's chat being revoked.
You can also block an individual player's messages
from coming to you by right-clicking on the player's icon and selecting
"Block Chat".
Can I use language other
than English when chatting at the table?
We are aware that our players are from around the
world, and that for many of them English is not the first language.
However, at this time our policy only allows for English to be spoken
at the tables.
SHILLS/PROPS:
Does Stetson Poker use props or shills?
Stetson Poker does not use any house players or robots. We do not hire any individuals to play on our site.
Are Stetson Poker employees allowed to play on your site?
Stetson Poker employees, consultants, or anyone else who has access to inside information (for example, complete hand histories, playing histories, money transaction histories, and similar) are not allowed to play in money games or tournaments. This is to prevent any potential abuse of inside information at the tables.
TOURNAMENTS:
Where can I view upcoming
tournaments?
You may view upcoming tournaments by selecting "Tourney" in the Stetson Poker's main lobby. You will see all tournaments in progress, recently completed tournaments, and tournaments which begin soon. For more information, highlight any tournament by clicking on it, then select Tournament Lobby.
How do I register for a tournament?
If a tournament is in the "Registering"
state, highlight that tournament by clicking on it, then click on
the Tournament Lobby button. Once the Tournament Lobby screen opens,
click on Register. You will need to log-in if you have not already
done so for this session.
For more detailed instructions, see tournaments
Can I play a side game and
a tournament at the same time?
Yes, you are welcome to play a side game and a tournament
simultaneously. In the interest of fairness to all players, we ask
that you act promptly when it is your turn in either game.
I played a tournament several
days ago, and the information is no longer displayed in the lobby.
How do I retrieve it?
From the Requests menu in the Stetson Poker lobby, choose Tournament History. You may select any number of recent tournaments in which you participated, or any specific tournament.
If I am faced with a difficult
decision in a tournament, may I "request time"?
All tournament players are given a "time bank"
at the beginning of the tournament. If a player needs a longer than
normal time to decide on an action, the player can withdraw from the
time bank, which depletes as the player uses it. To use the time bank
you should click on the "TIME" button which appears after
you receive the first time warning in the chat window.
What happens if the system crashes
in the middle of a tournament?
In the event of a server crash, the hands in progress
at every table will be restored by rolling back these hands. Each
playerís chip count will be reset to the amount at the beginning of
the hand. In special circumstances, when it is impossible to restart
a tournament after the crash, it will be cancelled and the unclaimed
portion of the prize pool will be equally divided among all remaining
players.
I qualified for an event that
I can no longer play in...what do I do?
You have the option of transferring your seat to another user. If it is a Weekly Round 2 freeroll event, you also are free to move it to a future week by emailing support. If it is a real money buyin event, you can unregister and receive Tournament dollars instead, which are credits for use to buy in to other Stetson Poker events.
PLAY MONEY GAMES:
Can I start playing on Stetson Poker now?
Absolutely! Click
here to install your free Stetson Poker software
How many play-money chips do
I start with? What if I run out of chips?
You will be given 5,000 play money chips to start.
However, if at any time you are below 100 chips, simply click the
dealer tray and select "Add More Chips...".
This "rebuy" feature is intended to replenish
the stack of a player who has legitimately lost their entire stack
in play. The new 1,000 chips are for the use of that player only.
Re-buys acquired for purposes other than this are subject to forfeiture.
How do I recognize the
play money tables?
The play money tables can be identified by the tables
beginning with the word "Fun". They are at the bottom of
the tables list. If you do not see them, double check to ensure that
you have your client set to show play money tables. To do so, simply
click on "Options" in your main client window, and ensure
that the "Show Play Money Tables" option is selected.
REAL MONEY
Why is my Credit card being declined and what can
I do?
Many banks are adopting a policy against internet gambling, considering
it too high risk. You may want to contact your bank regarding their
policy on the matter.
You may also consider opening a NETeller or FirePay account. Information
on how to do so can be found on our web page here.
MOST IMPORTANTLY:
Why should I play on stetsonpoker.com?
Stetson Poker is proud of everything we've done to make your poker-playing experience as safe and enjoyable as possible. That means assembling the best team possible in every department, whether it's software and development, customer service, or integrity assurance.
But don't take our word for it. Log on for one of our play money games. Join up for one of many freeroll tournaments where we'll be giving away thousands in prize money. You'll find Stetson Poker is going to be the place to play!
Have a question we haven't covered? Our customer
service team is standing by, 24 hours a day. E-mail us at support@stetsonpoker.com
